Return policy.

We want you to feel completely happy with your purchase from Head in the Clouds. If something isn’t quite right, don’t worry – we’re here to help!

Returns

You can return any unworn, unwashed, and undamaged item within 30 days of receiving your order for a full refund or exchange. All items must be returned in their original condition with tags and packaging intact.

Exchanges

Need a different size or color? Simply contact us, and we’ll be happy to arrange an exchange if the item is available.

How to Make a Return or Exchange

1. Contact Us

Email us at natalievagnerova@gmail.com with your order number and the reason for the return or exchange.

2. Prepare Your Package

Place the item(s) you wish to return in the original packaging.

3. Ship It Back

Send your package to:

Head in the Clouds

Nad Lesem 55

Prague 4

147 00

Please note that return shipping costs are the responsibility of the customer unless the item is faulty or we made a mistake.

Refunds

Once we receive your return, we’ll inspect it and process your refund within 7 business days. Refunds will be issued to your original payment method.

Faulty or Incorrect Items

If you received a faulty or incorrect item, please contact us immediately at natalievagnerova@gmail.com. We’ll arrange a replacement or a full refund, including return shipping costs.

Non-Returnable Items

The following items are not eligible for return:

- Custom or personalized items.

- Items marked as final sale.

Need Help?

We’re here to make your shopping experience stress-free. If you have any questions, feel free to reach out to us at natalievagnerova@gmail.com or via our contact us form.

Head in the Clouds